Which of the following communication situations has the highest message richness, or potential ...

Which of the following communication situations has the highest message richness, or potential information-carrying capacity?
 
  a. Memo announcing new workplace policy
  b. Spreadsheet of financial statistics
  c. Video conference interview
  d. Face-to-face meeting with clients

Question 2

People are their most cooperative when interacting via this form of communication:
 
  a. face-to-face.
  b. same time, different place.
  c. different time, same place.
  d. different place, different time.

Question 3

According to the place-time mode of interaction, when people are in the same place, but at different times, this is an example of what type of communication?
 
  a. Face-to-face
  b. Video conference
  c. Shift work
  d. E-mail

Question 4

According to the contact hypothesis, for contact to work (be effective), all of the following need to be in place EXCEPT:
 
  a. social and institutional support.
  b. acquaintance potential.
  c. equal status.
  d. within group friendships.

Question 5

The process of exchange, termed perspective giving and perspective taking, is one in which a party is asked to write about their difficulties with a situation, and a second party is told to accurately summarize the statement of the first party.
 
  Each of the following statements is related to this type of exchange EXCEPT:
  a. a team's exposure to information related to an out-group's heterogeneity in terms of their positive and negative characteristics reduces prejudices.
  b. trying to be empathetic when interacting with an out-group member has positive effects when the out-group member discloses hardships and expresses a need for support.
  c. trying to be empathetic when interacting with an out-group member who is not expressing a call for help can back-fire and result in negative perceptions.
  d. a team's exclusive exposure to an out-group's positive characteristics is the most effective means to reduce in-group prejudices.

Question 6

Strategies for reducing the negative effects of intergroup conflicts include:
 
  a. categorization.
  b. focusing on super-ordinate goals.
  c. marginalization.
  d. hierarchical reporting relationships.

Question 7

Despite a verbal preference for people who behave in an egalitarian way, people actually prefer others in their groups to display in-group bias. This phenomenon is best termed:
 
  a. ethnocentrism.
  b. implicit group metafavoritism.
  c. collective narcissism.
  d. cognitive identity.