Company Y introduces a new system of job design that includes a renewed focus on customer service. ...

Company Y introduces a new system of job design that includes a renewed focus on customer service. This would be considered:
 
  a. informal design.
  b.
  formal design.
  c.
  job enrichment.
  d.
  performance enhancement.

Question 2

Company X implements a new system of rewards for its supervisors. This would be considered:
 
  a. informal design.
  b.
  formal design.
  c.
  job enrichment.
  d.
  360 degree performance enhancement.

Question 3

Change pilots are best described as:
 
  a. piecemeal and haphazard attempts at implementation.
  b.
  small, experimental units of change implementation.
  c.
  interconnected sets of activities that convert inputs to outputs.
  d.
  a method of optimizing the direction of outsourcing.

Question 4

Organizational redesign is best described as the process of:
 
  a. changing the formal and informal arrangements an organization uses to shape employee behavior.
  b.
  changing an organization's design in response to shifting dynamics in the organization's environment.
  c.
  balancing differentiation and integration in the organizational structure.
  d.
  the strategic and systemic change of business processes.

Question 5

Which of the following is a correct statement related to informal design elements?
 
  a. compensation and measurement
  b.
  defining roles and responsibilities of customers
  c.
  defining relationships within the organization
  d.
  defining relationships within the organization and between the organization and external stakeholders

Question 6

Organizational design refers to:
 
  a. formal arrangements that an organization calls upon to help shape employee behavior.
  b.
  informal arrangements that an individual or an organization calls upon to help shape employee behavior.
  c.
  informal and formal arrangements that an organization calls upon to help shape employee behavior.
  d.
  organizational process that an organization calls upon to help shape employee behavior.
  e.
  none of the above

Question 7

The committee has sent out questionnaires to all the employees. The response rate was a dismal 10 percent.
 
  Most of the respondents indicated that the questionnaire was a waste of their time and that management should cease their attempt at employee manipulation. The committee is disheartened and wants to quit. You tell the committee:
  a. they are a dismal failure and they are all dismissed from the committee.
  b.
  they did a nice job trying but the plant and its employees are beyond hope.
  c.
  it is time for a more direct approach of discipline and control.
  d.
  to keep trying  questionnaires may not have been the right tool to use.