To retain information for a few minutes only, it is best to use the
technique called elaborative rehearsal.
Indicate whether the statement is true or false
Question 2Achieving wellness is more of a lifestyle than a temporary condition.
Indicate whether the statement is true or false
Question 3Which of the following is not a helpful pointer when providing feedback on performance?
(a) be upfront about why you are meeting and the precise performance you wish to discuss, (b) provide feedback you have observed when you find a convenient time to do so that will not interrupt workflow, (c) describe the specific behavior, results or outcomes you have observed, (d) inform the employee of the impact of his or her performance, (e) provide opportunity for the employee to respond to your feedback and offer suggestions for improving performance.
Question 4A recommended telephone technique is to
a. try to be the last to hang up.
b. speak at a very slow pace.
c. do not use the hold button even if you have to leave the phone
temporarily.
d. instead of asking, wait for the caller to give his or her name.
Question 5Research evidence suggests that daydreaming
a. increases with age.
b. decreases with age.
c. increases when using office technology.
d. decreases when using office technology.
Question 6Research has shown that an environment conducive to internal motivation exhibits the following three characteristics:
(a) purposeful and meaningful work, a relaxed and engaging work environ-ment, and accurate, timely, and specific feedback on performance, (b) a charismatic leader, purposeful and meaningful work, and accurate, timely, and specific feedback on performance, (c) a relaxed and engaging work environment, continuous learning, and accurate, timely, and specific feedback on performance, (d) purposeful and meaningful work, continuous learning, and accurate, timely, and specific feedback on performance, (e) a charismatic leader, a relaxed and engaging work environment, and purposeful and meaningful work.
Question 7A corporate culture of wellness refers to a culture that
a. strictly limits sick pay.
b. encourages a healthy lifestyle.
c. pays bonuses for staying well.
d. makes employees exercise right before starting work.
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