The work that telephone operator does generally contribute to what kind of productivity?
(a) tangible productivity, (b) service productivity, (c) sales productivity, (d) hard goods productivity.
Question 2Self-confidence is almost an essential characteristic for leadership effectiveness.
Indicate whether the statement is true or false
Question 3The Jekyll or Hyde type of boss is usually discrete enough to reprimand in private.
Indicate whether the statement is true or false
Question 4Today employers do an adequate job of helping satisfy which level(s) of Maslow's hierarchy of needs?
(a) The first three levels of needs, (b) Self-actualization needs, (c) Esteem needs, (d) All of the above.
Question 5When people have close ties to each other, such as having worked
together for a long time, they are more likely to behave ethically toward
each other.
Indicate whether the statement is true or false
Question 6Effective leaders consciously minimize the passion they have for their work so they can retain their professional objectivity.
Indicate whether the statement is true or false
Question 7A major purpose of a visible reward is to let other employees know what kind of behavior is rewarded.
Indicate whether the statement is true or false
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