________ are cost savings that result when an organization is able to use underutilized resources more effectively because they can be shared across several different products or tasks.
A) Economies of scale
B) Sunk costs
C) Deffered revenues
D) Economies of scope
Question 2________ are cost savings that result when goods and services are produced in large volume on automated production lines.
A) Sunk costs
B) Economies of scale
C) Deferred revenues
D) Economies of scope
Question 3Robert decided to create a Web site for buying and selling electronic products and he only recruited people who could provide high-quality, customer-friendly service that would appeal most to his Internet customers.
This shows that Robert is trying to create value at the ________ stage.
A) input
B) conversion
C) output
D) feedback
Question 4Coaching and counseling are normally not appropriate interventions for a manager to make.
Indicate whether the statement is true or false
Question 5Which of the following is an output created by an organization?
A) capital
B) competitors
C) machinery
D) salaries
Question 6When local store managers try to spot trends and changes so that they can respond to customer needs, they are attempting to ________.
A) increase the elasticity of supply
B) decrease the transaction costs
C) manage the external environment
D) increase the division of labor
Question 7Which of the following is a part of an organization's environment?
A) machinery
B) suppliers
C) money and capital
D) raw materials
Question 8Which of the following is a part of an organizations' inputs?
A) salaries
B) suppliers
C) money and capital
D) shareholders
Question 9________ determines how much value is created at the conversion stage.
A) The way an organization chooses and obtains the inputs it needs to produce goods and services from its environment
B) The method used by an organization to sell its products or services to the customers
C) The feedback received by an organization from its customers about its products or services
D) The way an organization uses human resources and technology to transform inputs into outputs
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