________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
A) Adaptability screening
B) Multicultural simulation
C) Mandatory arbitration
D) Diversity training
Question 2Surveys estimate that approximately 20 of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.
Indicate whether this statement is true or false.
Question 3What is the primary purpose of implementing a cross training program at a firm?
A) compiling skills records
B) creating a diverse environment
C) facilitating flexible job assignments
D) assessing employee technical skills
Question 4As part of a landmark quality-of-work-life program at its Saturn facility, General Motors allowed teams of employees to do the hiring of workers.
Indicate whether the statement is true or false
Question 5All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.
A) mastery of learning
B) responsive feedback
C) increased learning time
D) increased retention rate
Question 6Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.
Indicate whether this statement is true or false.
Question 7A while ago, a local police association on Long Island demanded free abortions in its collective bargaining.
Indicate whether the statement is true or false
Question 8Unlike the case of ESOPs, organized labor has heartily embraced the concept of quality-of-work-life programs, while management has resisted them strongly.
Indicate whether the statement is true or false
Question 9Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?
A) computer simulation
B) virtual classroom
C) intelligent tutoring system
D) learning portal
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