Which is true regarding writing a budget?
a. It is quite difficult to do.
b. The task seems intimidating, but really is quite simple.
c. Managers love to prepare budgets.
d. Most managers are trained to write budgets.
Q. 2Which of the following is true regarding external benchmarking?
a. The data is used to monitor day-to-day happenings in an organization.
b. Sometimes patterns and trends can be identified when looking at external benchmarking data.
c. It compares current data to records of past performance within an organization.
d. External benchmarking is more complex than internal benchmarking.
Q. 3Benchmarks can be set for all EXCEPT which of the following?
a. productivity
b. quality
c. quantity
d. outcomes
Q. 4A management tool that is used to monitor short- or long-term performance within an organization is called:
a. standard benchmarking.
b. internal benchmarking.
c. external benchmarking.
d. trends data.
Q. 5When variations from the benchmark or standard occur:
a. nothing has changed.
b. something is causing a major problem.
c. often the reason is obvious and justifiable.
d. the variance may not be identifiable.
Q. 6The term to describe when an organization compares itself with data derived from other organizations is:
a. external benchmarking.
b. organizational benchmarking.
c. internal benchmarking.
d. standard benchmarking.
Q. 7Which of the following are NOT used to produce outcome data?
a. plate waste studies
b. production forecasts
c. satisfaction surveys
d. public health interventions
Q. 8Which of the following is true regarding the quality management process?
a. TQM works independently of QC, QA, and CQI.
b. CQI is a strategic concept that is supported by QC and QA.
c. TQM and CQI build on QA.
d. Some organizations rely on QA only.
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