Expressive behavior in hostage taking has to do with weak individuals becoming powerful by taking hostages. (p. 580)
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Q. 2Instrumental behavior in hostage taking has some recognizable goal such as escape from a crime scene. (p. 580)
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Q. 3Political terrorists account for the largest majority of hostage situations in the United States. (p. 579)
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Q. 4Workers who experience a physical assault are best supported by giving them time off, giving staff new safety tips based on the incident, and moving beyond the incident compassionately but quickly (p. 569).
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Q. 5While both validation and reminiscence therapy are used extensively with the elderly, they are actually two very different approaches. (pp. 564-566)
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Q. 6About the only major difference in safety considerations between a crisis worker in an office building and a crisis worker who makes home visits is that the worker who goes out to homes needs to be acutely aware of her or his surroundings. (p. 554)
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