Emoticons are cute, but cute has no place in crisis intervention.
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Q. 2Predispositioning is one of the most important tasks when using the internet for crisis intervention.
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Q. 3At times the telephone worker may have to provide sexual information and resources regarding sexual behavior to a caller. (p. 133)
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Q. 4Pranksters should be hung up immediately to clear the lines for legitimate calls. (p. 131)
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Q. 5An iron-clad rule is that any caller needs to have a medication check by the worker to see if that may be contributing to the problem. (p. 129)
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Q. 6Because the internet is international in scope there is no need to carry liability insurance if you are offering professional counseling services over it because there are no international ethical standards.
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Q. 7The disinhibition effect means that people tend to open up earlier with more distressing issues over the internet than they do face-to-face.
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Q. 8One way of deescalating severely disturbed callers is to humor them by going along with their hallucinations as a calming technique. (p. 129)( p.136)
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