A nurse manager works diligently to communicate effectively with the staff. In order to avoid barriers to communication, the nurse manager should do which of the following? Select all that apply.
a. Be sensitive to cultural differences d. Elicit verbal and nonverbal feedback
b. Enhance listening skills e. Avoid metacommunication
c. Communicate aggressively f. Be sensitive to gender differences
Question 2Managers of successful teams have been shown to have specific characteristics. Name three of these characteristics.
What will be an ideal response?
Question 3You are employed in a hospital where nurses are unionized. Which of the following situations would you report to the NLRB? Select all that apply.
a. A staff nurse gave a medication to the wrong patient.
b. A nurse is given a verbal warning because of consistent tardiness.
c. You were not paid overtime for the extra hours you worked last week.
d. A nurse was denied a promotion due to failure to provide quality care.
e. Nurses are being sexually harassed by many of the physicians.
f. Units are often understaffed and experiencing increased patient falls.
Question 4A nursing student wants to be able to communicate with clients who speak other languages. While enrolled in nursing school, the student learns four of the top spoken languages.
These languages would most likely be which of the following? Select all that apply. a. Spanish d. Arabic
b. Russian e. Mandarin Chinese
c. Hindi f. Japanese
Question 5Which delegation should a UAP consider to have the highest priority?
a. Obtaining a routine blood glucose level from a patient with diabetes
b. Giving a bath to a patient scheduled for a colonoscopy
c. Feeding a patient who needs assistance doing so.
d. Helping an elderly patient to the bathroom
Question 6One of the major challenges with a shared governance model is _________.
a. time constraints for decision making
b. hierarchical models of decision making
c. government influence in decision making
d. committees making all the decisions
Question 7The nurses at the hospital where you are employed are in the process of unionization. Your role during this process would include which of the following? Select all that apply.
a. Act clearly within the law at all times.
b. Know the rights of your manager.
c. If a manager acts unlawfully, report it to the NLRB.
d. Know your legal rights.
e. Demand an increase in salary.
f. If another nurse practices in an unsafe manner, report it to the NLRB.
Question 8Which of the following would be considered a barrier to a nurse's effective communication? Select all that apply.
a. Interrupting d. Experiencing stress
b. Attentive listening e. Developing trust
c. Being defensive f. Offering false reassurance
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