What is the first step the manager generally takes if a subordinate is having difficulty carrying out a delegated task?
A) Take over the task for the employee so he or she will not become demoralized
B) Be available as a role model and resource in identifying alternative solutions
C) Give the employee a written warning to be placed in his or her personnel file
D) Give the employee a second delegated task so he or she has another opportunity to be successful
Question 2In which situation delegation is considered improper?
A) A person is given authority appropriate to complete a delegated task.
B) The person to whom a task is delegated considers it to be important.
C) The manager specifies to a bright and capable employee exactly how a simple job should be completed.
D) The manager meets on a regular basis with individuals for updates and to provide guidance as necessary on delegated projects.
Question 3What is the most important thing the manager should consider when identifying an appropriate person to whom to delegate?
A) Whose turn it is to be delegated
B) The qualifications and willingness of a person to carry out the task
C) The fiscal cost of the delegation
D) Whether the person has done the task before
Question 4What is a common cause of underdelegation?
A) A high degree of trust in subordinates
B) A democratic leadership style
C) A need for perfectionism and control
D) Managers usually have time to accomplish unit goals alone
Question 5Which is generally an inappropriate reason for delegation?
A) To empower subordinates by stretching them in their work assignment
B) To free the manager to address more complex, higher-level unit needs
C) When the task is boring and the manager does not want to do it
D) Because someone else is better qualified to do the task that needs to be done
Question 6What provides a structured orderly approach to provide accurate, relevant information, in emergent patient situations as well as routine hand offs?
A) GRRRR listening model
B) SBAR tool
C) Hospital information system
D) Wireless, local area networking
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