Nurse managers can create an environment that is devoted to health care safety by doing which of the following (select all that apply)?
a. Adopting and embracing the concept of disciplining staff who commit errors
b. Learning the concepts and tools related to quality improvement and quality assurance
c. Becoming a role model for staff and peers in practicing health care safety concepts
d. Encouraging staff to be constantly vigilant in identifying potential risks in the care environment
e. Creating a sense of partnership with pa-tients and families to promote communi-cation about safety concerns and soliciting their suggestions to correct and prevent potential risks
Question 2An institutional policy ____.
a. Fosters inconsistency in administrative actions
b. Helps guide organizational decision making
c. Is incongruent with the values of the institution
d. Outlines specific steps on how to perform an act
Question 3What does a decision grid allow the decision maker to do?
A) Examine alternatives visually and compare each against the same criteria
B) Quantify information
C) Plot a decision over time
D) Predict when events must take place to complete a project on time
Question 4The mediator noticed that tension was still evident between the nurse manager and staff members. He informed the chief nursing officer that to begin team-building, it would be important that everyone:
a. Work together in a respectful, civil man-ner.
b. Use avoidance techniques when con-fronted with a conflict.
c. Develop a personal friendship with each other.
d. Socialize frequently outside of work.
Question 5What are some important variables that are used in patient satisfaction scores, according to the Pulse Report (select all that apply)?
a. Response to concerns and complaints made during the hospital stay
b. Courtesy of the doctors
c. Quality of the food
d. Promptness in responding to the call but-ton
e. How well the nurses kept patients in-formed
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