Based on Elizabeth's insights and suggestions, you involve pharmacy, only to discover that the change in practice involves practice committees, a medical practice committee, and concerns from administration about potential costs and safety of the
proposed change to the IV protocols. The change process at this point is: a. Linear.
b. Nonlinear.
c. Sabotaged.
d. Neutralized.
Question 2When confronted with the controversy and the apparent poor morale of the evening staff, the unit manager decided the staff needed to take some time off. He scheduled holidays for the staff without consulting them.
A couple of the staff nurses approached the manager and indicated that the problem was not scheduling, but rather the team leader and her patient assignments. What was the unit manager's first missed step in problem solving? a. Not using a problem-solving model
b. Not considering a number of alternatives
c. Poor evaluation of outcomes
d. Incorrect problem identification
Question 3_____ communication patterns exist between colleagues and serve to contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction.
a. Defensive
b. Disruptive
c. Negotiating
d. Humanizing
Question 4Posttraumatic stress disorder from natural disasters tends to disappear within 2 years of the event.
Indicate whether the statement is true or false
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