Employee assistance programs:
a. allow employers to place staff into anger management programs designed to help control potentially violent behavior.
b. encourage employees to provide assistance to co-workers experiencing workplace violence.
c. provide services to help employees cope with stressors that occur at home or work.
d. train employees to de-escalate violent sit-uations.
Question 2The degree to which an individual is moved or aroused to expend effort to achieve some goal or purpose is the definition of ____.
a. Actualization
b. Energization
c. Invigoration
d. Motivation
Question 3Family members of a dying patient are arguing about terminating life support. The nurse educates the two opposing groups individually about terminating life support and discusses the dying process. This is an example of:
a. delegation.
b. negotiation.
c. clinical judgment.
d. purposeful inaction.
Question 4A patient complains to you that she has no idea who her nurse is on any given day. I ask one nurse for my pills and she says, That's not my job.' I ask the pill nurse about my lab tests and she says that I should ask another nurse.
The nursing care delivery model most likely employed in this situation is: a. Differentiated practice.
b. Team nursing.
c. Functional nursing.
d. Case management.
Question 5A nursing instructor is teaching a class on conflict and conflict resolution. She relates to the class that conflict in an organization is important, and that an optimal level of conflict will generate:
a. Creativity, a problem-solving atmosphere, a weak team spirit, and motivation of its workers.
b. Creativity, a staid atmosphere, a weak team spirit, and motivation of its workers.
c. Creativity, a problem-solving atmosphere, a strong team spirit, and motivation for its workers.
d. A bureaucratic atmosphere, a strong team spirit, and motivation for its workers.
Question 6Nurses who empower clients emphasize the passive role of the patient.
Indicate whether the statement is true or false
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