Patient satisfaction surveys include questions about quality of care. What has the greatest impact on patient satisfaction?
a. Responsiveness of staff
b. Getting pain medication on time
c. Being allowed to go outside to smoke a cigarette
d. The race and gender of the nurses
Question 2Hospital performance improvement standards are primarily focused on the ability of the hospital to
a. meet the goals established by the regulat-ing bodies.
b. develop an atmosphere that meets and exceeds the expectations of the customers and staff.
c. be known in the community for good care.
d. provide a shelter for people in a disaster.
Question 3The National Database of Nursing Quality Indicators (NDNQI) has established which of the following goals to assist nurses to make practice changes in order to benefit patients?
a. Patient satisfaction
b. Employee satisfaction
c. Unit-specific measures
d. Medication errors
Question 4A sentinel event is usually one that results in an unexpected outcome for the patient and signals the need for investigation and response. Which of the following would be considered a sentinel event? a. A patient who requires a left leg amputa-tion afte
a. A patient who requires a left leg amputa-tion after developing an arterial occlusion at the access site
b. An older adult patient who falls after try-ing to get up by herself
c. A patient who receives two doses of amiodarone because the nurse did not chart the first one
d. A patient whose peripheral pulses have not been checked for 2 hours after he returns from a cardiac catheterization
Question 5Risk management is a hospital program organized to prevent the incidences of preventable acci-dents, injuries, and errors. Which of the following situations would a hospital risk manager need to investigate?
a. A patient breaks his wrist from a fall caused by a wet floor.
b. A patient receives a dose of subcutaneous heparin 1 hour later than scheduled.
c. A patient who is NPO is not given her morning medications.
d. A patient who is allergic to shellfish is given preprocedure medications to reduce his risk for allergic reaction to the dye be-ing used in the procedure.
c
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