Universal strategies to use in the presence of escalation of a potential violent situation include which of the following?
a. Demand that the potentially person back off.
b. Remain close to the patient to protect her.
c. Remain calm with a caring attitude.
d. Speak loudly with authority.
Question 2Family members who have access to hospitals may present risks to the staff when which of the following is most likely present?
a. Family members are not doing well.
b. Family members are in the intensive care unit.
c. Family members are under the influence of drugs or alcohol.
d. Family members are unable to visit regu-larly.
Question 3Workplace violence can be initiated by an employee in the workplace as well as by patients or family members. Which of the following would be cause for concern when observed in an em-ployee?
a. Divorce
b. Personality changes
c. Death in the family
d. Miscarriage
Question 4In the workplace, violence may escalate as a result of many factors. Which of the following should the nurse be alert for in the escalation to violence?
a. Crying
b. Isolation
c. Asking for help
d. Pacing and using profanity
Question 5The end of shift report is the appropriate time to communicate (Select all that apply.)
a. the frequency of which the call light was used.
b. patient's relationship to a staff member.
c. new patient orders.
d. impending procedures.
e. evaluation of medication response.
Question 6Which of the following are true when communication is effective? (Select all that apply.)
a. The sender is credible.
b. There is clarity.
c. Simple, exact language is used.
d. Slang is used.
e. The receiver rolls her eyes when asked to complete a task.
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