When referring to the critical success factors (CSFs) that organizations use for developing their strategic plans, the term Quality best describes which characteristic?
a. Quality is a measurement of the product produced.
b. Quality is the value of the service.
c. Quality is the outcome provided when the best people are providing the best service.
d. Quality is a characteristic of the service.
Question 2In developing mission and values statements, health care facilities incorporate tools to describe desirable behaviors of the organization. These tools describe behaviors such as
a. patient risks.
b. nurse/patient ratios.
c. organizational direction.
d. desired outcomes.
Question 3Strategic goals are developed as a result of which information source?
a. Environmental scan
b. Electronic medical record
c. Changes in nursing practice
d. Changes in staff ratios
Question 4When interviewing for a position at a new facility, the nurse managers ask to review the mission, vision, and values statements because they understand that these statements provide information about the organization's
a. fiscal responsibility.
b. direction and purpose.
c. concern for uninsured.
d. specific actions to be taken.
Question 5When applying for a management position, the nurse should ask about the goals and plans of the hospital. Strategic plans must be developed around
a. the mission statement.
b. patient population.
c. staff input.
d. infection rates.
Question 6A nurse would expect to see which action on a unit that uses the team nursing model of health care delivery?
a. The nurse makes patient care decisions at the bedside.
b. The nurse delegates patient care to other team members.
c. The nurse works on discharge plans on admission.
d. The UAP takes vital signs on the patients on one hallway.
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