You have recently been made a department head of the new regional office. In getting to know your ...

You have recently been made a department head of the new regional office. In getting to know your departmental staff, you have noticed that one of your inexperienced employees is not following through on assigned tasks.
 
  She is enthused about her new job and wants to get ahead in the organization. Which alternative represents the most effective leadership style?
  a. Discuss the lack of follow-through with her and explore possible ways to solve this problem.
  b. Specify what she must do to complete the tasks, but incorporate any suggestions she may have.
  c. Define the steps necessary to complete the assigned tasks and monitor her performance frequently.
  d. Let her know about the lack of follow-through and give her more time to improve her performance.

Question 2

Which is an antecedent condition?
 
  a. Leadership outcomes
  b. Conceptualization
  c. Follower receptivity
  d. Putting followers first

Question 3

Liden's servant leadership model is trait-like in that
 
  a. Leader behaviors are identified
  b. Leader attributes are part of the antecedent conditions
  c. Humility is a consistent servant leadership factor
  d. Identifying leader traits is an outcome of servant leadership

Question 4

Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own work to console one of his followers who was struggling with a personal issue unrelated to his work. He is using which servant leader behavior?
 
  a. Helping followers grow and succeed
  b. Emotional healing
  c. Creating value for the community
  d. Empowering

Question 5

Jasmine understands the complexities of all levels of her organization and successfully solves problems that meet the organization's mission. She is using which servant leader behavior?
 
  a. Conceptualizing
  b. Behaving ethically
  c. Putting followers first
  d. Empowering

Question 6

Individuals who find servant leadership a form of micromanagement
 
  a. Are receptive to this style of leadership
  b. Lack one of the important outcomes of servant leadership
  c. Lack one of the three antecedent conditions of servant leadership
  d. Would enjoy working with a leader who uses servant leadership