When using the DMAIC acronym of the Six Sigma quality process improvement model, the nurse understands that the D (define) refers to:
a. The cost of getting a new MRI machine.
b. The patients and their families.
c. The number of dollars in donations.
d. The number of dollars spent on charity.
Question 2Which of these general principles of total quality management does not necessarily belong?
a. Quality is achieved by the participation of everyone.
b. Focusing on the work process develops improvement opportunities.
c. Improving the service of quality is a continuous process.
d. Decisions to improve or change a process are based on the majority rule.
Question 3A nursing instructor is evaluating a student's understanding of the primary difference between QA and QI. Which response by the student would indicate that the student understood?
a. QI is reactive, and QA is proactive.
b. QA's emphasis is on maintaining minimum standards of care, and QI's emphasis is uponidentifying real and potential problems.
c. QA documents quality, and QI reports incidents and errors.
d. QI is more a single program, and QA is more a management approach.
Question 4A local hospital is implementing a systematic process of organization-wide participation and partnership in planning and implementing improvement methods to test evidence-based practices at all levels of the services.
The hospital is most likely implementing which of the following? a. QI c. QM
b. QA d. TM
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