An operations manager at Lame Duck Airlines requested that five extra aircraft be made
available for flying previously unscheduled charter flights. His supervisor denied his request
because the supervisor knew that this use would delay several inspections of the aircraft,
thus disrupting the whole maintenance schedule. Which theory did the supervisor apply?
a. Quantitative management
b. Contingency
c. Systems
d. Scientific management
e. Administrative management
Question 2Which term best describes the system concept that a system that does not interact with its
external environment will die?
a. Entropy
b. Synergy
c. Subsystem interdependence
d. Equifinality
e. None of these
Question 3Which of the following is a strength of quantitative management theory?
a. It enhances development of other management skills.
b. Its realistic assumptions permit close approximations of organizational processes.
c. It has allowed accurate modeling of individual behaviors and attitudes.
d. It provides numerous decision-making tools and techniques.
e. None of the above.
Question 4If the telephone company wanted to determine how best to route its repair crews following
an ice storm that knocked out service to many of its customers, which school of
management thought would be most useful?
a. Management science
b. Scientific management
c. Administrative management
d. Organizational behavior
e. Systems theory
Question 5Which school of management thought is concerned with mathematical models and the use
of computers to enhance decision making and achieve economic effectiveness?
a. Scientific management
b. Administrative management
c. Quantitative management
d. Systems theory
e. Contingency theory
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