Herb Kellehers choice to provide no meals on Southwest flights is most representative of which ...

Herb Kellehers choice to provide no meals on Southwest flights is most representative of
  which management function?

a. Planning
  b. Organizing
  c. Leading
  d. Communicating
  e. Controlling

a. Setting a goal to increase sales 25 percent next quarter
  b. Arranging units in an organization according to function
  c. Reviewing yesterdays production reports
  d. Choosing between two alternative communication systems
  e. Deciding to buy ten new robots to weld auto bodies

You must decide how to structure a work group so its work can be accomplished most
  efficiently. You have twelve people to deal with. You finally decide to make two of them
  team chiefs and assign the remaining ten to the two teams. What are you doing?

a. Planning
  b. Organizing
  c. Leading
  d. Controlling
  e. Communicating

a. serve as a guide for future activities.
  b. monitor organizational progress.
  c. structure the organization for effective goal attainment.
  d. get the members of the organization to work together.
  e. enhance the companys image.

In the production department at Frito-Lay, a sample of every product being produced is
  taken at fifteen-minute intervals to ensure that satisfactory taste and texture are maintained.
  This is an example of

a. planning.
  b. organizing.
  c. leading.
  d. controlling.
  e. discriminating.

Joans department has a low scrap rate, uses little overtime, and produces high-quality
  products. This information shows her department to be

a. efficient.
  b. effective.
  c. both efficient and effective.
  d. neither efficient nor effective.
  e. either efficient or effectivethe terms mean the same thing.