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Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and i

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Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and i

Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and informally interview passengers to find out how satisfied they are with their service. Herb's attention to customer service and emphasis of it over profits permeates the organization. Southwest's corporate culture is influenced strongly by:
A) Environment.
B) Key organizational members.
C) Reward systems.
D) Rules and procedures.

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Project Management: Achieving Competitive Advantage

Edition: 4^th

Author: Pinto

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Louie928 Author

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8 years ago

Right on time! Thank you for the help

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Yuppp

flammable

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8 years ago

Pleasure to help Wink Face

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