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pweller2017 pweller2017
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6 years ago
A telephone message should not contain the name or initials of the person who took the message.
 
  Identify the letter of the choice that best completes the statement or answers the question.
 
 
  Indicate whether the statement is true or false

Ques. 2

Callers should avoid leaving lengthy voice mail messages.
 
 
  Indicate whether the statement is true or false

Ques. 3

For business calls, it is important to consider the time zone of the location you are calling.
 
 
  Indicate whether the statement is true or false

Ques. 4

When taking part in a telephone conversation, always let the caller hang up last.
 
 
  Indicate whether the statement is true or false

Ques. 5

Telephone communication requires the same listening skills, attention to verbal cues, and preparation as does
  face-to-face communication.
 
 
  Indicate whether the statement is true or false
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jack21843jack21843
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6 years ago
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pweller2017 Author
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#2
6 years ago
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