To develop effective messages, know your audience, use specific words, bias-free language, and clichs.
Indicate whether the statement is true or false
Ques. 2Using graphics in a message to distort facts is:
a. ethical in some situations.
b. never ethical.
c. ethical if approved by a supervisor.
d. always ethical.
Ques. 3Ideas are more interesting and appealing if they are expressed from the receiver's viewpoint.
Indicate whether the statement is true or false
Ques. 4Which of the following is a general guideline that should be applied when selecting an appropriate channel of communication?
a. An email or voice mail message is appropriate for routine or pleasant information.
b. A web page may be used to share highly emotional messages that may be subject to misinterpretation.
c. A face-to-face meeting is not an appropriate channel for communicating unpleasant messages.
d. Complex information presented in a face-to-face meeting does not require documentation.
Ques. 5Which of the following statements is true?
a. After you have identified the purpose of your message, the next step is to write the message.
b. To write effectively, write a quick draft and then do the research and fill in details later.
c. Use a variety of details to help organize your message.
d. The major purpose of many business messages is to have the receiver understand a body of information and concentrate on the logical presentation of the content.
Ques. 6Before beginning to compose the first draft of a message, the first step in the process is to select an appropriate channel of communication.
Indicate whether the statement is true or false
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