Before what kind of audience should speakers use a dynamic and entertaining delivery style and incorporate movement and large gestures?
A) Hostile
B) Friendly
C) Neutral
D) Uninterested
Ques. 2Imaging refers to:
a. pretending to be someone else.
b. deliberately picturing your life as you would like it to be.
c. None of the answers are correct.
d. taking pictures of yourself at various stages of your life.
Ques. 3Which of the following is the best advice for leading or participating in a business meeting?
A) Leave your cell phone on to demonstrate to others your dedication to customers and fellow colleagues.
B) Let the leader do most of the talking.
C) Don't start the meeting until all attendees arrive.
D) Let members who disagree with one another make a complete case for their position while group members give their full attention.
Ques. 4Self-confidence is exhibited by:
a. a positive outlook on life.
b. a satisfaction with life in general.
c. a pleasant demeanor.
d. All of the answers are correct.
Ques. 5Which of the following statements about work teams is most accurate?
A) Teams should avoid conflict to prevent tension among group members.
B) To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity, age, skills, and experience.
C) Teams produce better decisions when they agree on their purpose and develop procedures to guide them.
D) Team members should focus on their individual needs and goals.
Ques. 6Taking pride in your accomplishments is a reward of good self-esteem.
Indicate whether the statement is true or false
Ques. 7What is the best advice to follow when participating in workplace conversations?
A) Act professionally in all social situations.
B) Address all supervisors and customers by their first name.
C) Avoid praising others so that you do not come across as a brownnoser.
D) Feel free to openly discuss your workplace frustrations with all colleagues.
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