Effective persuasive claim messages
A) vent the writer's anger and frustration.
B) present a logical case with clear facts.
C) help the reader by showing who is to blame for the problem.
D) display strong emotion.
Ques. 2Persuasive claim or complaint messages are often written when
A) products are damaged.
B) wrong shipments are delivered.
C) mistakes in billing occur.
D) All answer choices are correct.
Ques. 3Persuasive claim messages are also called
A) inquiries.
B) adjustment messages.
C) sales messages
D) complaint messages.
Ques. 4Choose the best closing for a message requesting the receiver's support for a proposed change in a benefits plan.
A) Please e-mail me at your earliest convenience with your decision.
B) Contacting me by December 1 about your support of this new benefits plan will allow me to present this proposal at the next strategic planning session.
C) If you have any further questions about this new benefits plan, please do not hesitate to contact me.
D) We really need to implement this new benefits plan soon.
Ques. 5The closing of a persuasive request should
A) establish your credibility and demonstrate your competence.
B) meet governmental regulations.
C) describe the problem.
D) motivate action.
Ques. 6On behalf of your civic organization, you are inviting a motivational speaker to your semiannual meeting. In your request you guarantee the speaker an enthusiastic audience and a positive impact on the community, both of which emphasize
A) praise for the reader.
B) indirect benefits to the reader.
C) the indirect strategy.
D) the direct strategy.
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