Persuasive claim or complaint messages may involve damaged products, mistaken billing, inaccurate shipments, warranty problems, limited return policies, insurance snafus, or faulty merchandise.
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Ques. 2Another name for a complaint message is a claim message.
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Ques. 3In the closing of a persuasive request, your goal is to prove the merit of your request.
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Ques. 4When requesting a favor or action, you should discuss only the direct benefits to the reader because indirect benefits are not persuasive.
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Ques. 5To reduce resistance in a persuasive request, you should avoid offering counterarguments so that you do not offend your reader.
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Ques. 6The body of a persuasive request should motivate action.
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Ques. 7To capture the reader's attention and interest in a persuasive request, you can make an unexpected statement, suggest reader benefits, offer praise or compliments, or ask a stimulating question.
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