When you show that the decision for negative news was made fairly, impartially, and rationally, receivers are far more likely to accept the negative news.
Indicate whether the statement is true or false
Ques. 2In order to convey empathy and sensitivity for your receiver, you should always accept blame and apologize for the bad news.
Indicate whether the statement is true or false
Ques. 3When irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.
Indicate whether the statement is true or false
Ques. 4When delivering bad news, you should explain the bad news clearly to make your readers understand and, in the best case, accept the bad news.
Indicate whether the statement is true or false
Ques. 5The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.
Indicate whether the statement is true or false
Ques. 6Only business executives and managers must deliver bad news.
Indicate whether the statement is true or false
Quick Reply
