SCENARIO-BASED QUESTIONS Conference Hotel Changes You manage a large hotel that is used by organizations and businesses for meetings and conferences. A recent storm has damaged part of your hotel, which means that you have fewer rooms available for meetings. You now have nearly 20 percent fewer guest rooms for conference participants and four less meeting rooms for smaller sessions. You estimate that room repairs will take nearly a month, but the Association of Intercultural Studies is scheduled to arrive for a three-day conference in two weeks and has booked all the rooms. Now there are not enough rooms for the conference. Required: As manager of the hotel, write a letter to the meeting manager for the association. Tell the manager the bad news regarding the damage to the rooms and provide an alternative of using rooms at a nearby hotel.
Ques. 2Businesspeople from which country are most likely to be uncomfortable with silence and impatient with delays?
A) Mexico
B) United States
C) Saudi Arabia
D) Japan
Ques. 3Summarize the guidelines for breaking bad news to employees and the public.
Ques. 4During business negotiations, which group of individuals is most likely to place more emphasis on the surrounding context than on the actual words?
A) Germans
B) Americans
C) Canadians
D) Japanese
Ques. 5Describe how constructive criticism must be delivered.
Ques. 6A businessperson from the United States was introduced to the president of a company in another country, and the businessperson immediately began treating the president as his equal. The president might be particularly offended if he is from which country?
A) Japan
B) United States
C) Canada
D) All of these choices
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