When delivering bad news, if a refusal appears in the first sentence of a message, _____.
A) the message is easily accepted
B) the supporting details need not be presented
C) the receiver's reaction is likely to be negative
D) the reader tends to concentrate on understanding the supporting details
Ques. 2_____________ rooms are typically are equipped with three huge curved screens, custom lighting, and advanced acoustics for high-end videoconferencing.
Fill in the blank(s) with correct word
Ques. 3Which of the following is a similarity between conveying bad news electronically and personally?
A) Both prevent the misinterpretation of messages.
B) Both enable immediate feedback.
C) Both require empathy and tact.
D) Both reduce the potential for escalation of emotion.
Ques. 4A meeting ____________________, which is distributed in advance of a meeting, lists date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.
Fill in the blank(s) with correct word
Ques. 5In the context of delivering bad-news messages, _____ carries a level of discomfort and the potential for escalation of emotion.
A) email communication
B) instant messaging
C) text messaging
D) personal delivery
Ques. 6Meetings are a gathering of employees to pool information, solicit feedback, clarify policy, seek consensus, and ________ (two words).
Fill in the blank(s) with correct word
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