E-mail is rapidly becoming the preferred communication channel for online customer service.
Indicate whether the statement is true or false
Ques. 2Malcolm is a professional writer. He has already published many best-sellers. One of his friends expressed interest in knowing more about his writing process, so Malcolm showed his friend a few of his first drafts. The friend observed that the drafts were nothing like the final book, and the writing seemed amateurish compared to Malcolm's published work. When asked about it, Malcolm said that it was the normal way of things. In this scenario, which of the following is a likely reason for this?
A) Malcolm would have revised his work many times before he was satisfied with it.
B) The publishing company would have changed Malcolm's books entirely before publishing them.
C) The drafts were long and cohesive because Malcolm would have spent time making sure the first draft was perfect.
D) Writers only create first drafts; other people produce all subsequent drafts.
Ques. 3The three primary business communication functions are to inform, to persuade, and to entertain.
Indicate whether the statement is true or false
Ques. 4Which of the following statements is true of paragraph lengths?
A) Paragraphs in business reports are usually shorter than the paragraphs in emails and memos.
B) A long first paragraph is more inviting to read than a short first paragraph.
C) A long last paragraph enables a writer to emphasize parting thoughts.
D) As a general rule, paragraphs should be no longer than eight to ten lines.
Ques. 5Diverse workforces are more likely to create the products that consumers demand.
Indicate whether the statement is true or false
Ques. 6Which of the following is true of topic sentences?
A) They are used for de-emphasizing insignificant ideas.
B) They are clearly linked with details that precede or follow.
C) They are not used in deductive paragraphs.
D) They are avoided when listing steps of a process.
Ques. 7Flattened management hierarchies allow companies to react more quickly to market changes.
Indicate whether the statement is true or false
Quick Reply
