Which of the following represents the correct sequence of steps in the problem-solving process?
a. Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer
b. Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer
c. Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer
d. Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer
Ques. 2Choose the correct verb in parentheses. We never needed to call a repair service; my father (might, could) fix anything.
Ques. 3Which of the following is the BEST call-to-action sentence for a persuasive memo to employees for contributions to the United Way campaign?
a. I hope you will use the enclosed card to respond with a generous gift.
b. Become part of a winning team by indicating on the enclosed card your generous gift of 100, 500, or other designated amount.
c. If you feel you can help, please indicate on the enclosed card how much you can give; the decision is yours.
d. Please consider giving as much as you feel you can to the United Way.
Ques. 4Choose the correct verb in parentheses. Will you (borrow, lend) me your class notes?
Ques. 5A persuasive email message to promote pop-up blocker software has as its central selling point the protection of children from pornography. The central selling point should
a. only appear early in the message when the product is introduced.
b. only appear at the end of the message to reinforce the requested action.
c. be reinforced throughout the message.
d. be implied but not emphasized throughout the message.
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