Which of the following is the BEST beginning to an email request for completion of an online survey about a recently purchased product?
a. Please complete the attached survey about your recent purchase at our store and click Submit when done.
b. We are conducting a market survey on our products and customer service satisfaction.
c. Online surveys are a fast, convenient way for us to hear back from our customers.
d. Your complete satisfaction is our utmost goal.
Ques. 2A message is considered a report only if it is written.
Indicate whether the statement is true or false
Ques. 3If you make a mistake with a customer, attempt to cover it up.
Indicate whether the statement is true or false
Ques. 4Kendra is the program chair for an organization and would like to request permission to use a country club free of charge to host a fund-raising dinner. Which of the following sentences would be the most successful beginning sentence?
a. We would like to use your country club to host our annual fund-raising dinner.
b. We have heard that your country club is available for outside functions.
c. Thanks to the thousands of dollars contributed at our annual fund-raising dinner, people in our community can get the help they need to pay medical bills.
d. Your country club is one of the most exclusive clubs in our community.
Ques. 5Completeness is an aspect of accuracy.
Indicate whether the statement is true or false
Ques. 6Customers do not expect honesty.
Indicate whether the statement is true or false
Ques. 7Which of the following is FALSE concerning a persuasive claim message?
a. It should use a deductive sequence.
b. It should ask for the adjustment late in the message.
c. It should stress an appeal throughout the message.
d. It should remind the receiver of a benefit that occurs from doing as asked.
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