The assertive communicator demonstrates a willingness to negotiate, listen, and compromise. ...

Answer to #1

T

Answer to #2

If a message is straightforward and informative, chances are a technological option might be appropriate. Although the use of instantaneous and efficient communication methods is quite compelling, keep in mind that written communication, printed or online, cannot replace the personal interaction so essential in today's team-based work environments. Employees that are floors apart or in different offices or time zones benefit from email and Web communications, but two people sitting side by side or on the same floor should not have to communicate solely by electronic means.
A second question when selecting among communication options is whether a permanent record of the message is needed or if a more temporary form such as a phone call or instant message would suffice.

Answer to #3

B

Answer to #4

T

Answer to #5

Projecting a Positive, Tactful Tone

TO: Stephanie, Glorious Solutions

FROM: James, Enumerations Corp

DATE: xxx

SUBJECT: PROJECTING A POSITIVE, TACTFUL TONE

You should present your main points using a positive language. Rely mainly on positive words: words that speak of what can be done instead of what cannot be done, of the pleasant instead of the unpleasant. Avoid referring to Alan in second person when stating negative ideas. Use second person for presenting pleasant ideas and third person for presenting unpleasant ideas.
I would also suggest that you use passive voice to convey negative ideas. Presenting unpleasant thoughts emphatically would make it difficult for you to maintain a professional relationship with Alan in the future. However, you could continue using active voice to promote positive ideas. Just as emphasis on negatives hinders human relations, emphasis on positives promotes human relations.
As this is a sensitive issue, you could improve the tone of the email by using subjunctive mood. Subjunctive mood often includes a reason that makes the negative idea seem less objectionable and thus improves the tone. Tone is important, but clarity is even more important.

Answer to #6

B

This is very helpful, my teacher this year is not good