In confronting the international problems caused by lack of language training, the MOST useful advice for North Americans is to
a. be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages.
b. try to acquire second language skills if possible, or at least learn a few words in the language of your audience.
c. expect business representatives of other countries to know English.
d. always travel with an interpreter.
Ques. 2Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?
a. Identify the central idea of the message.
b. Determine the likely receiver reaction to the message.
c. Decide if the central idea should be listed first or near the end.
d. Start with the most difficult points first.
Ques. 3Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?
a. Time is money.
b. The early bird gets the worm.
c. Time is like air.
d. Important things take more time than unimportant things.
Ques. 4The writer of a long report that contains many ideas and sections will likely benefit from
a. the preparation of a planning outline.
b. the development of a list of jargon to be included.
c. the elimination of objective terms.
d. All of the above.
Ques. 5Which of the following is FALSE concerning the diverse workplace?
a. The increased number of women in the workplace has decreased the incidence of sexual harassment charges.
b. Age diversity can lead to misunderstandings due to various differences in perceptions, values, and communication styles of the generations.
c. People from different backgrounds invariably bring different values, attitudes, and perceptions to the workplace.
d. Several generations will be required for us to learn to deal effectively with an ethnically diverse workforce.
Ques. 6Which of the following is the BEST example of a message with a positive, tactful tone?
a. You failed to specify the alternate choice if the preferred item was not available.
b. It is imperative to remember to never leave the doors unlocked during the weekend.
c. The unfortunate careless error has negatively affected all budgets.
d. Remember to complete the form and return it next week so the order can be processed.
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