Manuel, a credit supervisor, must write a letter informing a new client that her credit application has been approved. What writing sequence should he use?
a. Persuasive since he needs to confirm her choice of his company's products
b. Inductive because he needs to give her an explanation first
c. Deductive because he needs to give her the good news at the beginning of his message
d. None of the above
Ques. 2Which of the following guidelines for writing messages extending credit is FALSE?
a. The writer should include the credit terms.
b. The writer should include the penalty fee for a late payment.
c. The writer should omit any mention of sales promotion or resale.
d. None of the above is false.
Ques. 3When you provide credit information about another person, you have an ethical and legal obligation to
a. yourself.
b. the credit applicant.
c. the business from whom credit is requested.
d. all of the above.
Ques. 4You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response?
a. your opinions about the customer
b. a statement as to whether the client is a good credit risk
c. a general statement about the client's credit history, followed by supporting details
d. all of the above
Ques. 5A well-written message acknowledging a customer's order usually will likely result in
a. the customer requesting to be removed from the mailing list.
b. the customer placing additional orders.
c. a decrease in the cost of doing business.
d. all of the above
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