Which of the following stages of team development is often NOT experienced, even in long-term teams?
a. Storming
b. Performing
c. Norming
d. Brainstorming
Ques. 2In a team with representatives from many different departments in a company, the director of human resources keeps tension low among members. The director of human resources is fulfilling which role in the team?
a. Facilitator
b. Harmonizer
c. Leader
d. Reporter
Ques. 3Which of the following describes the major difference between teams and groups?
a. Members of teams generally have a higher commitment to the overall goal than do members of groups.
b. Teams are usually smaller than groups.
c. Teams do not require leaders, while groups do.
d. Teams exist indefinitely while groups exist for a limited period of time.
Ques. 4Which of the following is NOT a characteristic of effective groups?
a. Members have common goals.
b. Members are flexible in the roles they assume.
c. Members establish norms for behavior and expectations.
d. Members compete for the leadership position.
Ques. 5Which of the following is appropriate etiquette when listening?
a. Restate in your own words what you think the speaker has said.
b. Interrupt the speaker when a misstatement is made.
c. Frequently break eye contact with the speaker.
d. None of the above are appropriate listening etiquette.
Ques. 6Which of the following facts makes listening difficult?
a. The human ear is unable to keep up with the speech rate of most speakers.
b. Our minds process much faster than a speaker can talk.
c. The listener often thinks ahead to anticipate future points and evaluate the ideas heard.
d. Making written notes short circuits the listening activity.