According to the transactional model of communication the sender must be _________ and ________ before he/she wants to send a message.
A) Stimulated/motivated
B) Stimulated/encouraged
C) Encouraged/listened to
D) Received/motivated
Ques. 2Immediately before the meeting the supervisor received a troubling phone call. Upon starting the meeting, she said to her employees, You did a great job last week. Her nonverbal facial expression, however, reflected the feelings she was experiencing about the phone call, and, consequently, contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw, not on what they heard, and concluded she was unhappy with them. This unfortunate miscommunication was a result of
A) Channel
B) Encoding
C) Noise
D) Feedback
Ques. 3Which statement is true about feedback?
A) Feedback is easy to elicit.
B) Feedback can cause people to feel psychologically under attack.
C) Feedback should be directed toward people rather than behavior.
D) Feedback decreases employee satisfaction with the job.
Ques. 4Of the three basic communication codes, which one refers to all intentional and unintentional means other than writing and speaking by which a person sends a message, including gestures, appearance, posture and so forth?
A) Nonverbal
B) Paralanguage
C) Language
D) Conveyors
Ques. 5Of the three basic communication codes, which is the least important in conveying meaning?
A) Nonverbal
B) Paralanguage
C) Language
D) Conveyors
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