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buffy415 buffy415
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6 years ago
If a visitor to your organization has no appointment, taking his or her name, the name of the organization he or she represents, or the purpose of the visit is not required.
 
  Indicate whether the statement is true or false

Ques. 2

As a representative of an organization, a basic procedure for receiving a visitor is making conversation about the organization's business or personnel with the visitor.
 
  Indicate whether the statement is true or false

Ques. 3

In a business environment characterized by limited contact with external customers, an employee addressing a customer by name will cultivate a negative customer-service image.
 
  Indicate whether the statement is true or false

Ques. 4

A customer-focused organization makes customer service a problem-solving function.
 
  Indicate whether the statement is true or false

Ques. 5

Customer service as a proactive function comes into play only when there has been a complaint.
 
  Indicate whether the statement is true or false
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sh366504sh366504
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6 years ago
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buffy415 Author
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#2
6 years ago
All correct!
wrote...
#3
6 years ago
Happy to help
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