Writers should follow the personal-business letter format when writing congratulations letters to ...

Writers should follow the personal-business letter format when writing congratulations letters to employees of the same company.

Indicate whether the statement is true or false

Ques. 2

In the social-business letter format, the salutation ends with a comma rather than with a colon.

Indicate whether the statement is true or false

Ques. 3

When routine letters are written to a company, writers should avoid looking for ways to incorporate good public relations techniques in their replies to the letters.

Indicate whether the statement is true or false

Ques. 4

Unfavorable public opinion can ruin a firm.

Indicate whether the statement is true or false

Ques. 5

To evaluate a claim, the person receiving the claim must consider only one source of evidencethe law.

Indicate whether the statement is true or false

Ques. 6

By suggesting reasonable solutions to resolve a claim, the claimant weakens his or her chance of getting a just settlement quickly.

Indicate whether the statement is true or false

Ques. 7

The goal of a claim letter is to accuse, blame, or threaten the reader.

Indicate whether the statement is true or false

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Writers should follow the personal-business letter format when writing congratulations letters to ...

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