In which stage of the ACE process does a communicator determine the best medium to use in providing ...

Answer to #1

Answer: A
Explanation: A) Angelina is engaged in the analyzing stage of ACE process. Deciding which medium is the most appropriate to deliver your message, anticipating your audience's reaction, and thinking about what you might do to soften the bad news are all part of the first step of the ACE process, analyzing. The other two stages of the process are composing and evaluating.

Answer to #2

Answer: D
Explanation: D) Before you actually compose a bad-news message, you must analyze the situation and think about what you want to say. In this first stage of the ACE process, analyzing, you consider the goal of your message, your audience, content, organization, and medium.

Answer to #3

Answer: A
Explanation: A) One of the four goals of delivering bad news is to state the news clearly, yet sensitively. The audience should understand the message without feeling personally offended. The message should allow the audience to maintain self-esteem and a positive self-image.

Answer to #4

Answer: A
Explanation: A) To be effective, a bad-news message should explain the reasons behind the bad news. Of all the features in your message, this explanation has the most power to influence the audience to accept your bad news.

Answer to #5

Answer: E
Explanation: E) This statement conveys the bad news clearly but sensitively by using positive phrasing. The other statements are either insensitive, ambiguous, or potentially discriminatory, leaving the company open to legal complications.

Answer to #6

Answer: B
Explanation: B) Bad news messages are challenging to compose because they require you to accomplish a number of purposes that may seem incompatible at first glance. To communicate bad news well, you must balance four goals: state news clearly and sensitively, convince audience to accept bad news, maintain goodwill, and avoid legal complications.

Answer to #7

Answer: Effective team leaders use a number of techniques to motivate people to make a commitment to a team that appeal to their emotions. For instance, they help others feel pride in their work. People lose motivation when they feel unappreciated and when they do not feel good about their work. By showing appreciation and acknowledging team members' contributions, a good leader can persuade team members to continue working at a high level. Emotions can stand in the way of a team's success. If a team member is angry or frustrated or feels excluded from the decision making, productivity will decline. Rather than try to convince someone to feel differently, a good leader actively listens to him or her, tries to understand the feelings, and acknowledges the validity of those feelings. With that kind of support, many team members persuade themselves to make some changes and work harder.

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