How can bcc (blind carbon copy) be used effectively?
A) When the writer wants the recipient to focus on content, not a lengthy list of other recipients
B) When asking the recipient to share information with unknown recipients
C) When sharing information with parties who might be interested in insider information
D) When you wish to be included in follow-up email exchanges
E) When you wish to put the recipient at a disadvantage with others
Ques. 2To make it easy for an audience to follow instructions, ________.
A) put the directions at the start of your message
B) use bullets instead of numbers if the sequence or order of steps is important
C) include only one action per step
D) identify the condition at the end of each step if an instruction is conditional
E) place the explanation before the action if a step requires explanation
Ques. 3Which of the following is an example of a routine business message that provides instructions?
A) Notifying customers of a price increase
B) Explaining how to complete a requisition form
C) Confirming a project deadline with a client
D) Informing a coworker that you have the data she requested
E) Requesting assistance on a project from a colleague
Ques. 4Which of the following will help to ensure effective communication when sending a text?
A) Trust autocorrect to find and fix misspelled words
B) Use common abbreviations
C) Respond within three minutes or less
D) Do not text long or complicated responses
E) Start with a salutation
Ques. 5A brief overview at the start of your instructional message ________.
A) will divert readers' focus from the directions that are the point of the message
B) is unnecessary in most cases, and will confuse readers
C) will help your audience understand when and why they need to use the instructions
D) will waste readers' time and distract them from the instructional aspect of the message
E) will give readers all the information they need and allow them to skip to the end of the message
Ques. 6Which of the following is most likely to be used by a company for making announcements to all of its employees?
A) Company website
B) Staff meeting
C) Blog
D) Company newspaper
E) Social networking site)
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