When seeking a letter of recommendation, the body of the request should list all the information the recipient would need to write the recommendation,
including the full name and address or email address of the person to whom the recommendation should be sent.
Indicate whether the statement is true or false.
Ques. 2Asking for a claim is the same as asking for a settlement to a problem.
Indicate whether the statement is true or false.
Ques. 3Which of the following is a guideline for making effective claims or requesting adjustments?
A) Always close with a sincere apology for the inconvenience caused.
B) Clearly convey your anger and frustration through your message.
C) Avoid giving a detailed explanation of your claim in the message.
D) Be prepared to back up your claim with relevant documents.
E) Warn the reader of the consequences of non-compliance.
Ques. 4Even simple requests should contain extensive reasons and justifications for the request.
Indicate whether the statement is true or false.
Ques. 5Routine requests should always indicate why it is in the reader's best interest to comply with the request.
Indicate whether the statement is true or false.
Ques. 6Which of the following should be included in the body of your routine message when making claims or requesting action?
A) An expression of your anger and frustration
B) A warning to the reader of the consequences of inaction
C) An apology for the inconvenience caused
D) A request specific action
E) Complete and specific explanation of the details
Ques. 7When making claims or requesting adjustments, which of the following would be the most effective?
A) Warn the reader of the consequences of inaction.
B) Apologize for the inconvenience caused.
C) Clearly convey your anger and frustration.
D) Be professional, no matter how angry or frustrated you are.
E) Use the indirect approach.
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