When making claims or requesting adjustments, what should be included in the opening?

Answer to #1

Answer: B
Explanation: B) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request. Open with a straightforward statement of the problem.

Answer to #2

Answer: C
Explanation: C) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request.

Answer to #3

Answer: D
Explanation: D) When writing a request for recommendation, close your message with an expression of appreciation. When asking for an immediate recommendation, you should also mention the deadline. Always be sure to enclose a stamped, preaddressed envelope as a convenience to the other party.

Answer to #4

Answer: A
Explanation: A) Use the body of a request for recommendations to list all the information the recipient would need in order to write the recommendation, including the full name and address of the person to whom the letter should be sent.

All correct!