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TangLang TangLang
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Posts: 540
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7 years ago
When making claims or requesting adjustments, you should open with a(n) ________.
A.    apology for the inconvenience caused
B.    straightforward statement of the problem
C.    neutral buffer statement
D.    expression of your anger and frustration
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
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