When deciding to use a routine request format, which of the following should you do?
A) Use a demanding tone to ensure compliance.
B) Assume that your audience will comply.
C) Avoid spelling out exactly what you want.
D) First offer a justification for the request.
E) Use the phrase thank you in advance.
Ques. 2When making a routine request, what should the writer do in the body of the message?
A) Put the most important request at the end.
B) Explain and justify the request.
C) Address all topics in one question.
D) Offer apologies for any inconvenience caused.
E) Include contact information.
Ques. 3How should multiple requests or questions in one message be addressed?
A) Address all topics in one question.
B) Offer apologies for any inconvenience caused.
C) Start with the most important question.
D) Do not assume the audience will comply.
E) Avoid asking too many questions of the reader.
Ques. 4In a direct request, where is the request explained in detail?
A) In the opening line of the communication
B) In the opening paragraph of the communication
C) In the body of the communication
D) Repeated several times throughout the entire communication
E) At the close of the communication
Ques. 5Which of the following is the best way to handle multiple requests when responding to requests from a reader?
A) Send a new message for each request.
B) Use a new paragraph in the body of the message for each request.
C) Discuss the most important request first in the body of the message.
D) Put all the requests in one long paragraph.
E) List the request on an additional page.
Ques. 6Telling the audience about relevant deadlines and how you can be reached should be done in which section of the direct formatted message?
A) Opening paragraph
B) Immediately after the explanation of what you want
C) In the body of the message
D) In the closing paragraph of the message
E) In the paragraph above the close that explains information relating to your request
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