Which of the following is an example of encoding a message?
A) Deciding how to phrase a request to your boss for clarification on your new assignment
B) Deciding to read the annual financial report of your company
C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D) Deciding to toss out an advertisement that was mailed to you
E) Deciding to read an email sent by a friend
Ques. 2Which of the following communication tools can be used to build brand awareness?
A) Social media
B) Writing
C) Listening
D) Presence
E) Speaking
Ques. 3According to the National Association of Colleges and Employers, what communication-related skills did employers rate as being most important?
A) Team work, presentation skills, and technical knowledge
B) The ability to communicate with those outside of the organization, order processing, and verbal skills
C) Verbal skills, technical knowledge, and the ability to process information
D) Team work, verbal skills, and the ability to process information
E) Team work, technical knowledge, and verbal skills
Ques. 4Which of the following are elements of nonverbal communication and professional presence?
A) Team work and writing skills
B) Oral communication and the ability to process information
C) Confidence and technical knowledge
D) Polish, confidence, and passion
E) Team work and technical knowledge
Ques. 5Which of the following communication skills will make you more valuable to an employer because your skills in this area will help the organization save money AND make money?
A) Confidence
B) Professional presence
C) Cultural
D) Writing
E) Social
Ques. 6Based on a report issued by American Express and Millennial Branding, which of the following is often cited by managers as a negative trait attribute of young workers?
A) Strong interpersonal interactions
B) Soft skills regarding communication
C) Excessive self confidence
D) Willingness to work as a team
E) Ability to multitask
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