When the receiver of a communication translates the message, it is known as ________.

When the receiver of a communication translates the message, it is known as ________.
 
  A) encoding
  B) conveying
  C) transmitting
  D) filtering
  E) decoding

Question 2

Shane Dermott is a manager at a software design firm that develops software programs for clients using multiple teams of specialists.
 
  One of his most successful teams has been performing very well for years and so it came as a surprise to Shane when he noticed a sharp drop in the team's performance. He decided to speak with the team members individually and find a solution. After interviewing all 7 team members, he determined that one of the team members performed routine administrative tasks that were hardly visible to any of the other team members and understood that this was a case of social loafing which demotivated the entire group. Which of the following would most likely improve the performance of the employee who was social loafing?
  A) encouraging him to work more independently
  B) making him individually responsible for definite and crucial tasks
  C) empowering him to make decisions autonomously
  D) providing him with administrative training
  E) giving him additional assignments to complete

Question 3

Most union organizers will NOT continue their organizing efforts unless at least ________ percent of the workers in the workgroup sign authorization cards.
 
  A) 30
  B) 50
  C) 70
  D) 100

Question 4

Which of the following is LEAST likely to lead to the NLRB declaring an election campaign invalid?
 
  A) A union threatens loss of jobs or benefits to influence employees' votes or union activities.
  B) An employer misstates campaign facts when the other party does not have a chance to reply.
  C) A union incites religious prejudice with inflammatory campaign appeals.
  D) An employer discusses with workers the negative aspects of unionization.

Question 5

Jonathan Cowan is upset because he was passed over for a promotion he had really worked hard for.
 
  In response to his anger toward the manager and the company, he has started gossiping about the manager with his colleagues and assigning blame on him unnecessarily. Jonathan's behavior is an example of ________.
  A) deviant workplace behavior
  B) distinction bias
  C) cognitive dissonance
  D) positivity offset
  E) emotional dissonance

Question 6

In conducting a legal campaign to discourage employees from voting for the union, management would most likely ________.
 
  A) tell workers the benefits of remaining union-free
  B) threaten workers with loss of their jobs to influence the votes
  C) incite racial or religious prejudice by making inflammatory campaign appeals
  D) make speeches to assembled employees on company time within 24 hours before an election

Question 7

A ________ plan distributes compensation based on some established formula designed around revenue of the company.
 
  A) piece-rate
  B) merit-based
  C) skill-based
  D) profit-sharing
  E) competency-based