Which of the following is a good use of instant messaging in the workplace?
A) Presence awareness
B) Customer service
C) Security
D) Crisis management
E) Process monitoring
Ques. 2Emoticons should be added to email messages that contain bad news in order to soften the blow of the message.
Indicate whether the statement is true or false.
Ques. 3When revising and proofreading an email message, what considerations should be made?
A) The message should be inviting and open the opportunity for dialog.
B) The font should be easily readable, in black on a white background.
C) The message should include colored text to highlight important information.
D) The message should be copied to all those who may need the information.
E) The subject line should be intriguing.
Ques. 4Email is considered to be a casual form of communication.
Indicate whether the statement is true or false.
Ques. 5Email became a widely used communication tool because it offered the advantages of speed and efficiency.
Indicate whether the statement is true or false.
Ques. 6A file that automatically includes your name, title, company and contact information at the end of an email is referred to as what?
A) Emoticon
B) Email signature
C) Personalization
D) Subject field
E) Courtesy copy code
Ques. 7When writing email messages, which of the following best describes when the expectation of quality writing is higher than for personal email?
A) The email is being sent to someone in a greater position of authority than the writer.
B) The email is being sent outside of the organization.
C) The email could be used as evidence in a lawsuit.
D) The email could be used as a permanent record.
E) Email messages on the job should always be of higher quality than personal email.
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