After determining a clear and meaningful purpose for a communication, what is the next step in planning the communication?
A) Understanding the needs of the audience
B) Writing the communication
C) Refining the topics to be covered in the communication
D) Developing the first draft of the communication
E) Determining the channel and medium for the communication
Ques. 2If you expect your audience to be skeptical about your information, how can you minimize the potential for skepticism?
A) State conclusions and recommendations up front, then offer supporting evidence.
B) Offer complete details.
C) Offer a summary of each main point.
D) Introduce conclusions gradually with more proof.
E) Use oral communication instead of written communication.
Ques. 3When considering your audience, whose concerns should be addressed first?
A) Less influential members
B) Managers
C) Peers
D) The writer
E) Key decision makers
Ques. 4Before sending a message that may contribute to information overload, what should the sender consider?
A) If the message is clear and meaningful
B) If the purpose is acceptable to the organization
C) If the time is right for the message
D) If the purpose of the message is realistic
E) If the message will change anything in the organization
Ques. 5Which of the following is an example of a specific purpose for a communication?
A) Let's set up a meeting next week to discuss staffing.
B) I would like to set up a meeting Tuesday at 10:00 to get approval to hire an addition to staff.
C) I would like to talk to you about our staffing shortage.
D) Are you free to meet on Tuesday for a while?
E) I would like to hire a few more people. When are you free to talk?
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